Top 25 Customer Experience Management Solution Providers - 2018
With businesses running the world economy and millions of enterprises competing in the marathon, the role of CEM (Customer Experience Management) is of cardinal importance. Taking the digital transformation on a new ride, the CEM is largely being shaped by the in-coming technologies such as the virtual reality and IoT, which offer an immersive experience and extends the customer, a closer evaluation of the growth and efficiency of the service. Personalization accompanied with loyalty-building forms the basis of a customer relationship, and predictive analytics is one such tool that helps achieve greater customer insights for delivering quality and pertinent experience. Enterprises have taken a step forward in the CEM space with the inclusion of artificial intelligence, which prominently influences the online marketing methodologies. In addi... Continue Reading
Nominate a Company
Our subscribers nominate the companies with whom they have collaborated and gotten results. If you think there is a company that deserves to be on our upcoming prestigious annual list of Top 25 Customer Experience Management Solution Providers -2025 , please write to us about them and the reasons you think they need to be on the list
-
Enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth
-
Provides consulting, training and certification for operations that support the customer experience Winter Park, FL
-
Provides creative and technical services to transform customer communications for the digital age
-
Provides a robust yet flexible platformto enable companies to design, implement, and execute promotional campaigns
-
Loyela is a smart and powerful loyalty program and rewards platform powered by blockchain, AI, and data analytics
-
Worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data
-
Delivers a customer-feedback solution with an intelligent tool that allows real-time, on the spot, measuring of customer experiences in a friendly manner
-
Bridges the gap between retailers and consumers with leading-edge retail technology solutions and data-driven behavioral analytics
-
Acxiom
Enabling people-based marketing to connect systems and data, driving seamless customer experiences and higher ROI
-
Apex Technologies
Building the next generation of intelligent business applications, with AI and data science to tackle problems in areas of marketing, personalization, and customer analytics
-
BAC Partners
BAC designs and delivers customer centric solutions to improve a business's competitive advantage
-
CM
Provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication for efficient customer interaction
-
Dynamic Yield
Builds actionable customer segments in real time, enabling marketers to increase revenue via personalization, recommendations, automatic optimization & 1:1 messaging
-
Giift
To turn loyalty programs into fungible “currencies”, to make them more valuable for their brands and for their members
-
Jacada
To provide the absolute highest quality of customer service and contact center solutions to the customers
-
Liferay
Building a vibrant business, making technology useful, and investing in communities, helping people reach their full potential to serve others
-
Member.id
Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions
-
MobileDigital
Provides a unique software platform and connectivity solutions that enable organisations to design, personalise, deliver and manage visual communications direct to mobile consumers inboxes
-
NGDATA
Empowering brands to become customer-centric, delivering relevant, personalized, seamless and connected experience to every customer
-
Optimizely
To deliver continuous experimentation and personalization across websites, mobile apps and connected devices
-
Perx Technologies
Delivering smart campaigns, last mile enablements and gamified experiences with loyalty programs
-
Playbasis
Playbasis provides a cloud-based technology platform for businesses to launch modern applications that are fun, engaging, and rewarding for millennial audiences
-
Resonate
Resonate specialises in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation
-
SimplicityCRM
Simplicity provides intuitive CRM and Loyalty solutions to manage customer data and omni-channel customer interactions, end-to-end loyalty management solution that powers smarter customer rewards programs
-
Winimy
Winimy is a AI-powered bespoke conversational and omnichannel directory platform for seamless customer experience
