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    • Top Customer Experience Management Companies in APAC
    Optimizing Customer Experience Using Standard Operating Procedures

    Top 25 Customer Experience Management Solution Providers - 2018

    With businesses running the world economy and millions of enterprises competing in the marathon, the role of CEM (Customer Experience Management) is of cardinal importance. Taking the digital transformation on a new ride, the CEM is largely being shaped by the in-coming technologies such as the virtual reality and IoT, which offer an immersive experience and extends the customer, a closer evaluation of the growth and efficiency of the service. Personalization accompanied with loyalty-building forms the basis of a customer relationship, and predictive analytics is one such tool that helps achieve greater customer insights for delivering quality and pertinent experience. Enterprises have taken a step forward in the CEM space with the inclusion of artificial intelligence, which prominently influences the online marketing methodologies. In addition, CEM could not afford to gloss over the big data technology, as data is a prime constituent and erupts every second as we talk. Source data integration alongside customer feedback data, is a valuable asset in the advancement of CEM.

    Further, companies are aiming at explicit connections by enabling co-creative strategy making and personalizing with the customers for intense and precise understanding. With an urging rush towards the future and constant demand for upgradations, the CEM landscape undergoes a day in and day out innovation of services and strategies.

    Noting the above, a distinguished panel comprising CEOs, CIOs and industry analysts including the APACCIOoutlook’s editorial board has charted out leading Customer Experience Management Solution Providers. These companies offer powerful solutions coupled with innovative strategies that are distinctively prominent in the field.

    We present to you APACCIOoutlook’s “Top 25 Customer Experience Management Solution Providers - 2018.”

    Top Customer Experience Management Companies in APAC

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      Top Customer Experience Management Companies in APAC

    • ComViva

      ComViva

      Enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth

      www.mahindracomviva.com

    • COPC Inc

      COPC Inc

      Provides consulting, training and certification for operations that support the customer experience Winter Park, FL

      www.copc.com

    • Customer Centrics

      Customer Centrics

      Provides creative and technical services to transform customer communications for the digital age

      www.customercentrics.com

    • Edge

      Edge

      Provides a robust yet flexible platformto enable companies to design, implement, and execute promotional campaigns

      edgepri.com

    • Loyela

      Loyela

      Loyela is a smart and powerful loyalty program and rewards platform powered by blockchain, AI, and data analytics

      loyela.com

    • NICE

      NICE

      Worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data

      www.nice.com

    • One2Ten

      One2Ten

      Delivers a customer-feedback solution with an intelligent tool that allows real-time, on the spot, measuring of customer experiences in a friendly manner

      one-2-ten.com

    • Quantum Interactive

      Quantum Interactive

      Bridges the gap between retailers and consumers with leading-edge retail technology solutions and data-driven behavioral analytics

      quantum-i.com.sg

    • Acxiom

      Acxiom

      Enabling people-based marketing to connect systems and data, driving seamless customer experiences and higher ROI

    • Apex Technologies

      Apex Technologies

      Building the next generation of intelligent business applications, with AI and data science to tackle problems in areas of marketing, personalization, and customer analytics

    • BAC Partners

      BAC Partners

      BAC designs and delivers customer centric solutions to improve a business's competitive advantage

    • CM

      CM

      Provides a communication platform (cPaaS) in the area of Messaging, Voice, Payments and Authentication for efficient customer interaction

    • Dynamic Yield

      Dynamic Yield

      Builds actionable customer segments in real time, enabling marketers to increase revenue via personalization, recommendations, automatic optimization & 1:1 messaging

    • Giift

      Giift

      To turn loyalty programs into fungible “currencies”, to make them more valuable for their brands and for their members

    • Jacada

      Jacada

      To provide the absolute highest quality of customer service and contact center solutions to the customers

    • Liferay

      Liferay

      Building a vibrant business, making technology useful, and investing in communities, helping people reach their full potential to serve others

    • Member.id

      Member.id

      Member.id is a loyalty consulting and technology firm helping businesses and brands create long-term and profitable loyalty solutions

    • MobileDigital

      MobileDigital

      Provides a unique software platform and connectivity solutions that enable organisations to design, personalise, deliver and manage visual communications direct to mobile consumers inboxes

    • NGDATA

      NGDATA

      Empowering brands to become customer-centric, delivering relevant, personalized, seamless and connected experience to every customer

    • Optimizely

      Optimizely

      To deliver continuous experimentation and personalization across websites, mobile apps and connected devices

    • Perx Technologies

      Perx Technologies

      Delivering smart campaigns, last mile enablements and gamified experiences with loyalty programs

    • Playbasis

      Playbasis

      Playbasis provides a cloud-based technology platform for businesses to launch modern applications that are fun, engaging, and rewarding for millennial audiences

    • Resonate

      Resonate

      Resonate specialises in Voice of Customer (VoC), Net Promoter Score (NPS), Employee Engagement and driving customer centricity within the organisation

    • SimplicityCRM

      SimplicityCRM

      Simplicity provides intuitive CRM and Loyalty solutions to manage customer data and omni-channel customer interactions, end-to-end loyalty management solution that powers smarter customer rewards programs

    • Winimy

      Winimy

      Winimy is a AI-powered bespoke conversational and omnichannel directory platform for seamless customer experience

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