Top 25 Customer Experience Management Solution Providers - 2017
Customer retention and customer loyalty are crucial aspects of modern-day business and Customer experience management (CEM) software helps organizations to track, oversee and organize customer interactions. The data resulting from these interactions are processed and integrated into customer data account by the CEM system. This customer relationship data combined with related financial, ERP and marketing data can be leveraged to gain an insight on the current market and its trends.
CEM facilitates ‘personalization marketing strategies’ that a number of businesses implement today, where customer data is used to promote products in a customized, personalized fashion. Promotion campaigns via texts, emails and voice calls are initiated via CEM. Today, the incorporation of artificial intelligence is making CEM systems more efficient. The... Continue Reading
Nominate a Company
Our subscribers nominate the companies with whom they have collaborated and gotten results. If you think there is a company that deserves to be on our upcoming prestigious annual list of Top 25 Customer Experience Management Solution Providers -2025 , please write to us about them and the reasons you think they need to be on the list
-
Offering a Cloud based fully functional customer communications management platform that empowers businesses to manage content and take care of all communications
-
Providing an omni-product, omnichannel intelligent business process management solution for the banking and financial services industry
-
Offers intelligent, automated marketing solutions powered by dynamic decision making capabilities for businesses in customer base targeting, customer-relevant offer determinations, and personalized customer communications
-
A strategic business consultancy that helps organizations develop experiences, internal cultures, and propositions that are worthy of recommendation, not mere satisfaction
-
Offers an integrated CEM solution that binds three disparate engines together to understand, engage, and delight consumers
-
An Australian communications company that creates intelligent, contextual and interactive digital experiences
-
Provides customer management solutions through its omnichannel approach to disrupt the customer management industry
-
Igniting business by providing leading edge customer analytics and communication engagement automation
-
Technosoft Automotive is re-shaping the automotive retail ecosystem with next-generation dealer management solutions which focus on user productivity and customer experience
-
Adobe
The company provides digital media and digital marketing solutions to bring digital creations to life and deliver better experiences
-
Ameyo
The firm offers all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences
-
Clarabridge
Provides CEM solutions including Customer Experience Management, Text Analytics, Social Customer Care, and Customer Surveys
-
Clicktale
The pioneer in Experience Analytics, Clicktale marries cognitive computing, machine learning and psychological research to automatically surface issues
-
CloudCherry
CloudCherry provides real-time, omnichannel CEM platform that helps to track, measure and improve customer experiences
-
CYARA
Provides the world's leading Customer Experience (CX) Assurance platform for digital (email, web chat, SMS...) and voice channels
-
Genesys
Delivers omnichannel customer experience, contact center, employer engagement and business optimization solutions
-
Inquba
Offers Software-as-a-Service platform that drives customers to desired outcomes using its proprietary event-driven context mapping, single view of the customer, omnichannel engagement, campaigning and voice-of-the-customer technology
-
Lithium
Delivers digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify
-
Medallia
The firm provides CEM solutions with a focus on leveraging customer feedback
-
Nice
Delivers CEM solutions to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data
-
Qualtrics
Provides online survey software, market research, consumer feedback, employee feedback, 360 evaluations, NPS, panels, VOC, and customer experience
-
ResponseTek
Provides Cloud-based CEM software that delivers real-time customer feedback
-
Satmetrix
An American firm is a provider of cost-effective SaaS-based CEM solutions, focusing on improving customer retention and customer affinity
-
Sitecore
A CEM company that provides web content management, customer intelligence, mobile and marketing solutions
-
Zendesk
Builds software for better customer relationships and empowers organizations to improve customer engagement and better understand their customers
