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    Nuamedia Solutions: The Innovators in Modern Customer Experience Management

    Top 25 Customer Experience Management Solution Providers - 2017

    Customer retention and customer loyalty are crucial aspects of modern-day business and Customer experience management (CEM) software helps organizations to track, oversee and organize customer interactions. The data resulting from these interactions are processed and integrated into customer data account by the CEM system. This customer relationship data combined with related financial, ERP and marketing data can be leveraged to gain an insight on the current market and its trends.

    CEM facilitates ‘personalization marketing strategies’ that a number of businesses implement today, where customer data is used to promote products in a customized, personalized fashion. Promotion campaigns via texts, emails and voice calls are initiated via CEM. Today, the incorporation of artificial intelligence is making CEM systems more efficient. The use of conversational AI chatbots has fastened and improved customer response. For business corporations looking for a CEM partner, the situation looks favorable as there are many CEM providers in the market to choose from. However, it brings in a daunting decision to choose the ideal partner to derive maximum benefits from.

    The current edition of APAC CIO Outlook presents “Top 25 Customer Experience Management Solution Providers - 2017” that are helping businesses optimize their customer relationships. The organizations featured are some of the most prominent ones in the industry, chosen on the basis of their comprehensive range of offerings, infusing cost-effectiveness and inducing operational efficiency. The aim of this proposed list is to help SMEs and corporations find a befitting CEM solution provider that helps in achieving their set business goals.

    Top 25 Customer Experience Management Solution Providers - 2017

    Nominate a Company

    Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.

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      Top CEM Companies

    • AIRDOCS Global

      AIRDOCS Global

      Offering a Cloud based fully functional customer communications management platform that empowers businesses to manage content and take care of all communications

      www.airdocs.io

    • Cloudcase Software Solutions

      Cloudcase Software Solutions

      Providing an omni-product, omnichannel intelligent business process management solution for the banking and financial services industry

      www.cloudcase.net

    • DIGITAL ALCHEMY

      DIGITAL ALCHEMY

      Offers intelligent, automated marketing solutions powered by dynamic decision making capabilities for businesses in customer base targeting, customer-relevant offer determinations, and personalized customer communications

      www.digitalalchemy.asia

    • Engaged Marketing

      Engaged Marketing

      A strategic business consultancy that helps organizations develop experiences, internal cultures, and propositions that are worthy of recommendation, not mere satisfaction

      www.engagedmarketing.com.au

    • Ivosights

      Ivosights

      Offers an integrated CEM solution that binds three disparate engines together to understand, engage, and delight consumers

      ivosights.com

    • Nuamedia Solutions

      Nuamedia Solutions

      An Australian communications company that creates intelligent, contextual and interactive digital experiences

      nuamedia.com.au

    • OneChat

      OneChat

      Provides customer management solutions through its omnichannel approach to disrupt the customer management industry

      www.onechat.melbourne

    • Spark

      Spark

      Igniting business by providing leading edge customer analytics and communication engagement automation

      spark.com.au

    • Technosoft Automotive

      Technosoft Automotive

      Technosoft Automotive is re-shaping the automotive retail ecosystem with next-generation dealer management solutions which focus on user productivity and customer experience

      www.technosoft.com.sg

    • Adobe

      Adobe

      The company provides digital media and digital marketing solutions to bring digital creations to life and deliver better experiences

    • Ameyo

      Ameyo

      The firm offers all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences

    • Clarabridge

      Clarabridge

      Provides CEM solutions including Customer Experience Management, Text Analytics, Social Customer Care, and Customer Surveys

    • Clicktale

      Clicktale

      The pioneer in Experience Analytics, Clicktale marries cognitive computing, machine learning and psychological research to automatically surface issues

    • CloudCherry

      CloudCherry

      CloudCherry provides real-time, omnichannel CEM platform that helps to track, measure and improve customer experiences

    • CYARA

      CYARA

      Provides the world's leading Customer Experience (CX) Assurance platform for digital (email, web chat, SMS...) and voice channels

    • Genesys

      Genesys

      Delivers omnichannel customer experience, contact center, employer engagement and business optimization solutions

    • Inquba

      Inquba

      Offers Software-as-a-Service platform that drives customers to desired outcomes using its proprietary event-driven context mapping, single view of the customer, omnichannel engagement, campaigning and voice-of-the-customer technology

    • Lithium

      Lithium

      Delivers digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify

    • Medallia

      Medallia

      The firm provides CEM solutions with a focus on leveraging customer feedback

    • Nice

      Nice

      Delivers CEM solutions to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data

    • Qualtrics

      Qualtrics

      Provides online survey software, market research, consumer feedback, employee feedback, 360 evaluations, NPS, panels, VOC, and customer experience

    • ResponseTek

      ResponseTek

      Provides Cloud-based CEM software that delivers real-time customer feedback

    • Satmetrix

      Satmetrix

      An American firm is a provider of cost-effective SaaS-based CEM solutions, focusing on improving customer retention and customer affinity

    • Sitecore

      Sitecore

      A CEM company that provides web content management, customer intelligence, mobile and marketing solutions

    • Zendesk

      Zendesk

      Builds software for better customer relationships and empowers organizations to improve customer engagement and better understand their customers

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